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Archive for Nonprofits

Giving Thanks and a Helping Hand in the Time of COVID

Although this has been a difficult year for everyone, it has been especially difficult for families in underserved communities, who have been disproportionately impacted by the COVID-19 pandemic.

As we enter this season of giving, I ask that you consider volunteering or donating to one of the local organizations who are addressing the critical needs of these communities. Group volunteer activities are not advisable at this time, but you can volunteer individually, following the organization’s health and safety guidelines. Some organizations even have virtual volunteer opportunities. And all organizations can use donations. Here are a few suggestions.

Second Harvest Food Bank needs help packing and sorting the food it collects and provides to people in need in the community.  They also need donations. Find out more here: https://www.shfb.org/give-help/volunteer/

The Family Giving Tree has volunteer opportunities in their warehouse. You must register in advance and adhere to their protocols. Find out more here: https://familygivingtree.org/

Sacred Heart needs volunteers for their holiday program to drop off turkeys, hams and other items to unhoused community members, and to work in their food pantry. Find out more here: https://sacredheartcs.org/

HandsOn Bay Area offers virtual volunteer projects in the areas of wellness calls, career readiness, education and more. Find out more here: https://www.handsonbayarea.org/virtualvolunteering

In addition to giving back to the community, it’s also important at this time of year to say “thanks” to your employees, customers and vendors.

Thank employees – some suggestions

Say “thank you” individually. Encourage managers to make the time to thank each of their team members individually for contributing to the success of the organization, and for their extra efforts during these challenging times. A personal thank you a via phone call or note is much more meaningful than a group thank you during a Zoom call.

Give a gift or cash award. Send a gift, gift card or bonus in addition to the personal thank you. It doesn’t have to be expensive, but it should be meaningful.

Give a half-day off for shopping. Help employees avoid the weekend crowds by giving them a half-day off during the season to do some shopping.

Thank customers and vendors

Send a written thank you note. Yes, it sounds “old school,” but emails can get missed and easily deleted. Write a personal note expressing your gratitude for their business and include something specific to make it personal.  It will be remembered and appreciated far more than a form letter or template.

Send a gift. Send cookies, a logo item, or some other treat to show your gratitude for their business.

Acknowledge them. Say “thank you” to your top customers and in your company newsletter, on your website, or through your social media channels.

Make a referral.  Word-of-mouth is the best form of advertising, and referring someone to one of your vendors is a great way to say “thank you.”

And don’t limit saying “thank you” to just this season. Make your employees, customers and vendors feel appreciated every day.  It’s a small investment with a very big return.

Thank you! For following my blog and providing your comments and feedback! 

Happy Thanksgiving!

Nonprofit Board Orientation: Challenges and Opportunities

MaryHilandThank you to Mary Hiland, Ph.D., for this guest blog article on a topic of great importance to nonprofit executive directors – orienting new board members. Mary is a nonprofit board and leadership development consultant dedicated to assisting nonprofit executives and board members unleash their potential for organizational and community impact. She spent 26 years as an executive in the nonprofit sector, where she grew a small nonprofit into one of the largest nonprofits in the Bay Area. She has been a consultant for the past 16 years working with hundreds of nonprofit organizations and their leaders. Learn more about Mary at her website.

Nonprofit organizations provide critical and life-enhancing services to our communities. If you are a nonprofit executive or board member, you know first-hand what a valuable role you play.

But, we all have a stake in nonprofits’ success. And we know that to achieve that success, a nonprofit must be led by an effective board of directors and must mobilize board members to advance the nonprofit’s mission.

One of the biggest opportunities to ensure a nonprofit board realizes its full potential is in orienting new board members.

Orienting board members effectively, however, isn’t easy. That may be why it is so rare.

I’ve gathered information about experiences of board members from a wide range of nonprofits. When asked if they had ever had any orientation to the job of being a board member, 78% of them said none! Another 13% had only one workshop/training experience ever.

Often the job of orienting board members falls to the executive director. In my experience, however, when executives do the orientation their focus is generally more on educating board members about the organization’s programs and services rather than what it means to be a board member. So, where’s the disconnect?

It’s actually pretty simple….

Most board orientations focus on information about the nonprofit itself. And that’s important. But there are lots of missing pieces. The “governance stuff” is either left out or so minimal that board members promptly forget it. Governance items include things like board members’ roles and responsibilities as distinct from those of staff, board members’ three legal duties, why boards are important, and the positive impact effective boards have.

Nonprofit leaders face three other challenges with board orientation:

  • Board orientations emphasize oversight and rules, instead of focusing on board member opportunities for impact and contribution.
  • The time commitment to repeat orientation whenever a new member joins can be a burden.
  • And, it’s hard to ensure every board member receives consistent and comprehensive information.

What’s the result? At best, board members don’t have all the information and inspiration they need to fully contribute to their job and the mission. In worst cases, board members micromanage the executive director because they don’t understand the boundaries of their role.

Over the last 16 years, I have seen what an asset an effective board can be. And I’m passionate about helping nonprofit leaders unleash the full potential of their boards — starting from the moment they join a nonprofit. I want to make nonprofit board orientation effective (and easy).

That’s why I created a free training, “The 3 Biggest Mistakes Nonprofits Make Orienting Board Members That Cost Time and Resources.” These mistakes cost valuable time and resources, and I want nonprofit leaders to have the tips they need to avoid them.

If you’re a nonprofit leader, watch the free training by clicking here.

If you’re not involved with a nonprofit right now, share this with someone who is.

All the best!

Marysignature

 

 

PS Thanks Michelle for inviting me to share this with your readers!

Leveraging Support Beyond the Dollars

Stakeholders-5In the work I do with leadership teams in small and mid-sized nonprofits and start-ups, I find that there’s often a missed opportunity to leverage the knowledge and advice of funders, investors and Boards of Directors. These critical stakeholders have much to offer in the way of support beyond their financial investments. The key to leveraging that support is to proactively engage with them.

Admitting to a funder or investor that there’s an issue can be difficult. You want them to feel comfortable that their money is well-invested, and that the organization is in good hands.  But here’s the thing. Ignoring an issue or waiting too long to ask for help is a waste of valuable time and resources – both yours and the stakeholder’s.

Funders, investors and Boards of Directors have a stake in wanting the organization to succeed. And the individual members of these groups have knowledge, experience and a variety of skills that they are willing to share to help achieve that success.

Here are some tips on engaging and partnering with your stakeholders.

Communicate early and often.  Open, honest communication is key to building a strong relationship. Keep your stakeholders informed – and not just when there’s a crisis. Communicate with them on a regular basis to let them know what’s going well, and where you anticipate there might be an issue.

Ask for help – beyond the dollars. Funders, investors and Boards are a great resource of knowledge, skills and connections that they are typically happy to share to help support the organization. Do research or meet with them personally to learn their areas of knowledge and skills. Demonstrate an interest in engaging with them beyond their financial support.

Remember that strong relationships are built on trust and integrity. Above all, be honest and forthright with your stakeholders. If you hide issues or lie about product capabilities or organizational performance they will eventually find out. We’ve all seen what happened in the Theranos debacle when founder Elizabeth Holmes lied to investors about her blood-testing technology. Once you’ve lost that trust you may never gain it back.

Successful businesses are built on good relationships – with customers, with employees, with vendors, and most certainly with stakeholders.

 

 

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