A Culture of Empathy Starts at the Top
Research shows that companies who demonstrate they care – about their employees, about their customers, about their community – significantly outperform their less-caring peers. People want to work there. Customers want to buy there. And they all want to tell their...Empathy: An Essential Skill for Leaders
Over the past few months I’ve been talking about the skills required to be an effective leader. So far I’ve talked about listening, self-awareness and conversational intelligence. Another skill that is being increasingly recognized as an essential leadership skill is...Building Trust Through “Conversational Intelligence”
As leaders, we each have multiple conversations throughout our day. A one-on-one with an employee. A strategy meeting with our team. A performance issue discussion with HR. A budget update with our own leader. And so on. We typically enter these conversations with a...Your Personal Best Starts with Self-Awareness
In my work with leaders to help them build on strengths and develop in other areas, I often recommend books that I think are particularly insightful. A recent one I’ve been recommending is Triggers: Creating Behavior That Lasts – Becoming the Person You Want To Be, by...Successful Leaders Listen More, Talk Less
Successful business leaders know that to engage employees, meet customer needs, and stay ahead in the marketplace they need to listen more than they talk. Take Richard Branson, for example, billionaire founder of Virgin Group, who says: “Listen more than you talk....Get Your Free Report!
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Use It or Lose ItStill have dollars left to spend in your Human […]